Frequently Asked Questions

The Marketplace includes 1,500+ popular retailers eligible for 5% Cash Back, Shipping Rebates, and Return Shipping Rebates with your Christianbook Rewards membership.

To visit the Marketplace, sign into your online account and click “Shop” on your main menu, then click “Shop Marketplace” from the dropdown.

You can earn 5% Cash Back at Marketplace retailers when you shop online, in-store, over the phone, or by mail order. As a Christianbook Rewards member, you can save up to $1,000 per 12-month membership period with 5% Cash Back on your Marketplace purchases.

How to receive 5% Cash Back through the Christianbook Rewards portal

Shop online through the Christianbook Rewards portal to earn 5% Cash Back automatically. If you shop at Marketplace retailers outside the Christianbook Rewards portal, whether online, in-store, or by mail order, your 5% Cash Back will not be automatic. However, you can still submit a rebate claim to earn 5% Cash Back on those purchases.

How to receive 5% Cash Back outside of the Christianbook Rewards portal

You can earn 5% Cash Back on your in-store, online (not through the Christianbook Rewards portal), phone, and mail order purchases, too. Simply shop at an eligible Marketplace retailer and submit a rebate claim to earn 5% Cash Back. You can submit your rebate claim online from your Christianbook Rewards account or mail in your rebate claim and proof-of-purchase instead.

For more information on how to submit rebate claims for 5% Cash Back, see How It Works and visit the “5% Cash Back at Marketplace Retailers” section.

As a member, you can earn 5% Cash Back on flight, hotel, and rental car reservations made through your Christianbook Rewards account.

Start by clicking “Shop” and then “Shop Categories” from your Christianbook Rewards portal. Then click the Travel & Vacations category. Select a merchant from the list and click through the links to visit the merchant’s website. Simply complete your reservation in the new browser tab that opens to earn 5% Cash Back.

For travel reservations made offline or outside the Christianbook Rewards portal, simply submit a rebate claim and your proof-of-purchase documentation to earn 5% Cash Back.

5% Cash Back earned on travel reservations is paid out after your trip is complete and payment has been processed by the merchant you booked with. Your earnings will be applied to your Savings Center and included in your next check.

For more information, please read our How It Works.

After you make an eligible purchase from a Marketplace retailer, we’ll add 5% Cash Back to your Savings when your order ships. After you make an eligible purchase from a Travel retailer, we’ll add 5% Cash Back to your Savings after your trip is complete and payment has been processed by the merchant you booked with. We’ll issue you a check for your total approved Savings on the 15th of every month.

5% Cash Back is added to your Savings after you make an eligible Marketplace purchase. The amount for 5% Cash Back is based on your final, qualifying purchase subtotal after any and all discounts or promo codes are applied. Your purchase subtotal does not include taxes, shipping fees, or any other added fees at checkout.

As a member, you can save up to $1,000 per 12-month membership period with 5% Cash Back on Marketplace and Travel purchases combined. One purchase per retailer per day is eligible for 5% Cash Back. Gift card purchases, money orders, or purchases made using a retailer’s bill-pay service are not eligible for 5% Cash Back.

Some Marketplace retailers have their own restrictions for 5% Cash Back eligibility. To view restrictions for a specific retailer, visit the Marketplace from your member portal and click a retailer to view its page. Any orders returned or cancelled will not be eligible for 5% Cash Back.

See How It Works to learn more about your 5% Cash Back benefit.

As a Christianbook Rewards member, you automatically receive unlimited standard Shipping Rebates on purchases from Christianbook. You also receive unlimited Return Shipping Rebates on purchases from Christianbook if you are charged for return shipping.

For Marketplace purchases, you can claim both Shipping and Return Shipping Rebates. With your membership, you’re eligible to claim up to $500 in Shipping Rebates and $500 in Return Shipping Rebates on Marketplace purchases every 12-month membership period.

You automatically receive unlimited standard Shipping Rebates on purchases from Christianbook. Any eligible standard shipping charges on Christianbook orders will automatically be added to your Savings once your order is processed, no rebate claim required. You also receive unlimited Return Shipping Rebates on purchases from Christianbook if you are charged for return shipping. However, you will need to manually submit a claim for Return Shipping Rebates as they are not automatically added to your Savings.

You can also claim Shipping and Return Shipping Rebates when you shop at Marketplace retailers. You’re eligible to claim up to $500 in Shipping Rebates and $500 in Return Shipping Rebates on Marketplace purchases every 12-month membership period.

In-store purchases from Marketplace retailers are only eligible for Shipping and Return Shipping Rebates if the store you purchased from orders the item and you’re charged for shipping as part of your purchase.

You can submit your Marketplace Shipping and Return Shipping Rebate claims online or by mail. Here’s how:

Please note that to be eligible for Shipping and Return Shipping Rebates, your claims must be submitted within 60 days of your original purchase date. Approved rebates are normally added to your Savings total within 3 weeks of submission.

See How It Works to learn more about Shipping and Return Shipping Rebates.

Yes, you must submit rebate claims within 60 days of your original purchase date. Claims submitted after the 60-day mark will not be approved for reimbursement.

Proof-of-purchase is a form of documentation that validates your payment for any given purchase. All marketplace rebate claims must be submitted with valid proof-of-purchase documentation.

Examples of valid proof-of-purchase include:

• A sales receipt
• An order confirmation page
• An order confirmation email
• A packing slip

For online claims, you can submit your proof-of-purchase documentation through the portal when you claim your rebate, or you can email it to [email protected]. If you choose to email, you’ll be given a unique claim number to include with your submission. Simply copy and paste your claim number into the subject line of the email with your proof-of-purchase attached.

For mailed claims, send your proof-of-purchase documentation to:

Christianbook Rewards Rebates
PO Box 290728
Wethersfield, CT 06129-0728

All rebate claims must be submitted within 60 days of your original purchase date

All your Savings from Christianbook Rewards will appear on your Savings page in your member portal. To view your Savings, sign into your Christianbook Rewards member account online and click “Savings” on your main menu.

You can also check up on your Savings and the status of your claims by calling Customer Service at 833-229-1966.

On the 15th of every month, we’ll issue you a check for your approved savings on all qualifying purchases made the previous month.

All mailed claims must be sent and postmarked before the end of the month to receive a check for those claims the next month. For example, if you make a purchase and submit your rebate claim between January 1-31, your check for that purchase will be issued on February 15th. If you make a purchase on February 1, your check will be issued on March 15th.